How to Create Email Autoresponders in cPanel

General Information

An Email autoresponder is a very handy feature that allows users to set an automatic reply for incoming Emails to their account, whenever they are unavailable.

Some reasons why you might need or use an email autoresponder are if you are on vacation and want to let people know you will get back to them after you return, or if you have a contact email address that accepts “general e-mail” and you want to send an automatic reply to people who send email to this address letting them know you received their e-mail.

How to Create Email Autoresponders in cPanel

There are actually two ways of doing this. Either from your cPanel account or directly from your Webmail interface. Let’s review cPanel method first.

1. Login to your cPanel account.

2. Navigate to the Email section and click on Autoresponders.

3. From the Managing section, select the desired domain.

4. If you haven’t already created an autoresponder, click on Add AutoresponderOnce on this page, you will be prompted with some useful information. The possibility to use Tags in your autoresponder text body for example. You can read more about these tags here.

5. Fill in each empty field starting with the Character Set. This is set by default to utf-8, which is a commonly used standard for internet communication. We recommend you leave this setting as it is.

6. Next, we have the Interval box. Here you can set the number of hours that the autoresponder has to wait between replies to the same sender Email address. This is important in order to prevent spamming senders with Auto-reply messages. If you set the interval time to 0, then senders will receive the autoresponder’s message after each Email sent to your account.

7. In the Email box, you must specify the Email address you wish to add the autoresponder to. Below, under Domain, you need to choose the associated domain as well.

8. The From box will encapsulate your User Name to appear in the response.

Note: the %from% tag is not to be confused with the From box. The tag will include in the autoresponder reply message the name of the sender that the autoresponder received. If that name is not specified, the autoresponder will simply use the sender’s email address.

9. The Subject line is self-explanatory. As with usual Email communication, this line will contain the autoresponder subject header.

In the Body text, you can include your autoresponder message. You can also choose to add HTML formatted text inside. In this case, make sure to check the box above This message contains HTML.

10. The Start and Stop settings are used to set the time frame for which you wish the autoresponder to be active. You can either choose to have it start immediately and run continuously until you turn it off, or choose a specific time frame by clicking on Custom.

11. Click on Create/Modifythen go back to see your autoresponder.

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